Daniel Laky
Customer Support, Operations, Digital Projects and Business Development
Senec, Slovakia. Open to remote opportunities.
daniellaky.uni@gmail.com · r.creation.st@gmail.com · +421 949 093 583 · LinkedIn profileAbout Daniel
Professional summary, working style, languages and direction.
- Professional Summary — Adaptable, commercially minded and practical Adaptable and commercially minded professional with experience in customer-facing retail, international production, and independent digital projects. Comfortable working in fast-paced environments, communicating across cultures, solving practical problems, and taking ownership of tasks. Seeking a remote role in customer support, sales support, operations, e-commerce, or digital coordination while continuing to build strong business and technology skills.
- Working Style — Independent, reliable and systems-oriented A practical approach to learning, ownership and execution.
- Languages — Slovak, Czech and English Languages used across local and international environments.
- Career Direction — A stable remote career with room to build Build a stable remote career in operations, customer support, sales support, e-commerce, digital coordination or junior technology-enabled business roles while developing independent digital and creative businesses.
- Strengths — Reliable execution and cross-cultural communication Strengths demonstrated through customer-facing work, international production and independent projects.
- Current Focus — Remote work, digital projects and AI-assisted workflows The work and learning areas receiving attention now.
Professional Experience
A timeline of customer-facing and operational work.
- Production Employee — OTTO Work Force B.V. · Netherlands A high-volume production role requiring dependable execution, quality awareness and cooperation in an international team.
- Sales Assistant — Foot Locker · Prague, Czechia A customer-facing retail role combining sales support, product communication and daily store operations.
Selected Projects
Independent digital, product and creative projects at honest stages of development.
- Growthstack — Website services and digital growth systems Growthstack is a developing service concept focused on professional websites, clear digital presentation and practical growth systems for small businesses.
- Emotecture Studio — Clothing, visual identity and creative e-commerce Emotecture Studio explores clothing, visual identity and emotionally driven design through gothic, architectural and cybersigil-influenced concepts.
- Klinepilot — Digital product and software concept Klinepilot is an early-stage digital product being developed through user research, feature planning, interface concepts and AI-assisted implementation.
- Creative Work — Clothing, graphics, branding and photography A collection of creative practice across clothing, footwear, graphics, branding, photography and visual experiments.
Growthstack
Website services and digital growth systems for small businesses.
- Problem — Outdated sites and unclear conversion paths Many small service businesses have outdated websites, weak information structure and unclear conversion paths.
- Target Customers — Small service businesses Small service businesses that need a credible website and a clearer path from visitor to enquiry.
- Services — Potential website and launch support The service offer is still being developed. Potential services include:
- Process — A practical delivery process in development A clear, repeatable website delivery process is being structured and tested.
- Tools — Modern web, research and analytics tools Tools currently used or evaluated while developing Growthstack.
- Demonstrations — Demonstration work will be added here Planned demonstration websites and interface examples will appear here as they are developed.
- Case Studies — No finished case studies claimed Case studies are planned. No customer results or completed client outcomes are claimed at this stage.
- Status — Active development Growthstack is in active development as a website services and digital growth systems concept.
Emotecture Studio
Clothing, visual identity and emotionally driven design.
- Brand Concept — Emotion, architecture and visual symbolism An evolving creative concept connecting emotional expression, architectural references and clothing.
- Clothing Designs — Gothic and architectural experiments Experimental clothing concepts and works in development. Images can be added without changing the interface.
- Creative Process — Research, sketches, iteration and mockups A developing process that moves from visual research and concepts through iteration and product mockups.
- Visual Identity — Gothic, architectural and cybersigil influences An evolving visual language influenced by gothic forms, architecture and cybersigil-inspired graphics.
- Social Content — Content direction in development Social content formats and visual storytelling are planned as part of the brand's development.
- Product Development — Concepts, prototypes and practical evaluation Clothing concepts are being explored and evaluated before any finished range is claimed.
- E-commerce Plan — A future path from concept to shop An e-commerce approach is planned, with product, fulfilment and launch decisions still to be validated.
- Gallery — Creative work will be collected here A growing visual archive for Emotecture Studio concepts and experiments.
Klinepilot
Early-stage product research, interface work and technical development.
- User Problem — Research is shaping the problem definition The user problem is being investigated and refined through early research. No validated market claim is made yet.
- Product Concept — An early-stage software concept An early-stage digital product concept that is still being defined and tested.
- Core Features — Feature priorities are being planned Core features are being prioritised. Specific capabilities will be published after the product direction is validated.
- UX Research — User research and problem framing Early research is being used to clarify user needs, assumptions and product direction.
- Interface Work — Interface concepts and prototypes Early interface concepts and prototypes will be documented here as the product develops.
- Technical Development — AI-assisted implementation experiments Technical exploration and AI-assisted implementation are in progress. This is not presented as a finished product.
- Roadmap — Research, prototype, test and refine The current direction is to continue research, define a focused prototype, test assumptions and refine the product plan.
- Repository — Private while the project is in development The source repository remains private while Klinepilot is in development. The public app can be opened from the Klinepilot overview.
Creative Work
Creative practice and visual experiments.
- Custom Clothing — Wearable design experiments Wearable design experiments. This gallery is ready for Daniel's real project images.
- Custom Shoes — One-off footwear concepts One-off footwear concepts. This gallery is ready for Daniel's real project images.
- Graphic Concepts — Experimental visual compositions Experimental visual compositions. This gallery is ready for Daniel's real project images.
- Branding — Identity and visual direction concepts Identity and visual direction concepts. This gallery is ready for Daniel's real project images.
- Photography — Selected photographic work Selected photographic work. This gallery is ready for Daniel's real project images.
- Visual Experiments — Open-ended creative exploration Open-ended creative exploration. This gallery is ready for Daniel's real project images.
Skills and Tools
Evidence-based capabilities with honest proficiency labels.
- Customer and Commercial — Customer understanding, sales support and communication
- Operations — Reliable execution, coordination and process awareness
- Digital — Web projects, content and everyday business tools
- AI and Workflow — Research, structured prompting and process support
- Creative — Brand, clothing, imagery and visual direction
Customer and Commercial
Customer understanding, sales support and communication
- Customer Service — Customer-focused help in fast-paced environments Customer-focused help in fast-paced environments
- Sales Support — Supporting product choice and purchase decisions Supporting product choice and purchase decisions
- Product Communication — Explaining products clearly and usefully Explaining products clearly and usefully
- Customer Needs Analysis — Listening and matching needs to practical options Listening and matching needs to practical options
- E-commerce Support — Developing online customer and order support skills Developing online customer and order support skills
- Written Communication — Clear, practical communication across tasks Clear, practical communication across tasks
Operations
Reliable execution, coordination and process awareness
- Task Coordination — Organising practical work and priorities Organising practical work and priorities
- Process Adherence — Following detailed procedures reliably Following detailed procedures reliably
- Order and Task Follow-up — Tracking requests and next actions Tracking requests and next actions
- Problem-solving — Resolving practical issues under pressure Resolving practical issues under pressure
- Time Management — Meeting expectations in busy environments Meeting expectations in busy environments
- Quality Awareness — Maintaining standards during repeated tasks Maintaining standards during repeated tasks
- Cross-cultural Teamwork — Cooperating in international teams Cooperating in international teams
Digital
Web projects, content and everyday business tools
- Website Project Coordination — Structuring and moving website work forward Structuring and moving website work forward
- Digital Content — Creating and organising practical digital content Creating and organising practical digital content
- Google Workspace — Everyday documents, spreadsheets and collaboration Everyday documents, spreadsheets and collaboration
- Microsoft Office — Everyday productivity and document work Everyday productivity and document work
- Canva — Fast visual content and presentation work Fast visual content and presentation work
- GitHub — Repository-based project work and collaboration Repository-based project work and collaboration
- Basic Analytics — Foundational digital measurement concepts Foundational digital measurement concepts
AI and Workflow
Research, structured prompting and process support
- AI-assisted Research — Using AI to accelerate structured exploration Using AI to accelerate structured exploration
- Prompt Design — Giving systems clear context and constraints Giving systems clear context and constraints
- Workflow Structuring — Breaking work into repeatable steps Breaking work into repeatable steps
- Output Evaluation — Reviewing AI output for usefulness and accuracy Reviewing AI output for usefulness and accuracy
- Agent-assisted Development — Early practical work with coding agents Early practical work with coding agents
- Process Documentation — Recording decisions, steps and expected results Recording decisions, steps and expected results
Creative
Brand, clothing, imagery and visual direction
- Brand Concepts — Developing coherent creative directions Developing coherent creative directions
- Clothing Design — Exploring garments through custom work and concepts Exploring garments through custom work and concepts
- Visual Identity — Developing consistent graphic languages Developing consistent graphic languages
- Photography — Practical image-making and composition Practical image-making and composition
- Creative Direction — Shaping an overall visual concept Shaping an overall visual concept
- Product Mockups — Visualising product and clothing ideas Visualising product and clothing ideas
Certifications and Learning
Professional certifications and course credentials are currently in progress. Verified credentials will be added after completion.
- OpenAI — Work in progress · 3 planned
- Anthropic — Work in progress · 3 planned
- Google — Work in progress · 2 planned
- HubSpot — Work in progress · 4 planned
- IBM — Work in progress · 4 planned
- Microsoft — Work in progress · 3 planned
- GitHub — Work in progress · 3 planned
- Salesforce — No entries yet
- Atlassian — No entries yet
- FreeCodeCamp — No entries yet
OpenAI
Professional certifications and course credentials are currently in progress. Verified credentials will be added after completion.
- AI Foundations — course completion · planned
- Applied AI Foundations — course completion · planned
- Agents and Workflows — course completion · planned
Anthropic
Professional certifications and course credentials are currently in progress. Verified credentials will be added after completion.
- AI Fluency: Framework and Foundations — course completion · planned
- Claude 101 — course completion · planned
- Claude Code in Action — course completion · planned
Google
Professional certifications and course credentials are currently in progress. Verified credentials will be added after completion.
- Google Analytics Certification — formal certification · planned
- Google Ads Search Certification — formal certification · planned
HubSpot
Professional certifications and course credentials are currently in progress. Verified credentials will be added after completion.
- Inbound Certification — formal certification · planned
- Inbound Sales Certification — formal certification · planned
- Digital Marketing Certification — formal certification · planned
- Revenue Operations Certification — formal certification · planned
IBM
Professional certifications and course credentials are currently in progress. Verified credentials will be added after completion.
- Customer Engagement Fundamentals — learning badge · planned
- Artificial Intelligence Fundamentals — learning badge · planned
- Agile Explorer — learning badge · planned
- Project Management Fundamentals — learning badge · planned
Microsoft
Professional certifications and course credentials are currently in progress. Verified credentials will be added after completion.
- Streamline Business Workflows with AI Chat — course completion · planned
- Generate Reports with AI Research Agents — course completion · planned
- Create and Manage Automated Processes with Power Automate — course completion · planned
GitHub
Professional certifications and course credentials are currently in progress. Verified credentials will be added after completion.
- Introduction to GitHub — course completion · planned
- Introduction to Git — course completion · planned
- GitHub Foundations Certification — formal certification · planned
Salesforce
Professional certifications and course credentials are currently in progress. Verified credentials will be added after completion.
Atlassian
Professional certifications and course credentials are currently in progress. Verified credentials will be added after completion.
FreeCodeCamp
Professional certifications and course credentials are currently in progress. Verified credentials will be added after completion.
Education
Business, economics, hospitality and service studies.
- Business and Economics Studies — Prague University of Economics and Business, VŠE Business and economics studies
- Hotel Academy — Secondary Vocational School of Gastronomy and Hotel Services Secondary vocational education focused on hospitality, service and practical operations.
Contact Daniel
Professional contact details, CV and work preferences.
- Email — Recruitment and project enquiries Choose the address that matches your enquiry. Recruitment messages and project enquiries are kept separate.
- LinkedIn — Professional profile Connect with Daniel on LinkedIn.
- GitHub — Code, products and project repositories Explore Daniel's code, products and project repositories.
- Download CV — English — Current professional CV · PDF Download Daniel's English CV for remote customer support, operations and digital roles.
- Stiahnuť CV — Slovensky — Slovenský profesijný životopis · PDF Stiahnite si slovenský životopis Daniela pre pracovné príležitosti.
- Location — Senec, Slovakia Senec, Slovakia
- Work Preferences — Remote, Slovakia-based opportunities Daniel is seeking remote, Slovakia-based employment in practical customer, operational and digital roles.